Renaissance New York Hotel 57

It is a great location.

central location, friendly and helpful staff, late check-out was not a problem.

very expensive! should have included free wifi in room plus breakfast for the price we paid - - almost $2000 CDN for three nights!!!

I think the location was excellent. The staff was very helpful and professional. I was upgraded to a King Room because of my silver status, which was greatly appreciated & larger than expected. Room was updated and clean.

The room was somewhat noisy in the morning from hallway/elevator traffic.

Subway access to Airtrain Breakfast great + service Friendly staff Room ok for one person Bed really comfortable Close to Central Park

Air conditioning loud so turned it off

Very noisy room that I could hear a machine noise frequently. I don't know if it is AC machine or elevator.

This "four star hotel" at 700$ per night feels like a cheap B&B. The hotel needs renovation badly. Unbelievably small rooms with aircon so loud you have to switch if off to be able to sleep. No bathrobe and slippers in the room is bearable, but even no paper no make notes and water at 5$ a small bottle is not. Add internet for $17/day. Any service request makes you search for the concierge in hope he would arrange your ironing in a nearby laundry. Not recommended.

The room is very clean and stuff are very friendly

The room is quite small but given the location, it's not too bad

Front desk personnel very efficient and friendly. Rooms were comfortable and clean. Concierge was very helpful every time she was approached.

Restaurant and staff did a poor job. Cold coffee, long wait for food...not a good way to start a day Bellman, not helpful and even said we were in his way.

bed very comfy, they brought a mini-fridge up to my room for me.

Good location near multiple subway lines, lots of amazing shopping and good restaurants.

They tried to give me a double room when I paid for a superior queen. The front desk person argued with me and told me I was wrong, but ultimately switched me to a larger room although it was absolutely still a double bed not a queen. They were still cleaning the room when I went upstairs, which was annoying and shows they are not well coordinated as a staff. The rooms are kind of dated. The elevators are small and slooooow and you have to take one elevator from ground floor to lobby and then another one to the rooms. There is no room service. The faucet in my room would not stay on unless I held on to the handle. I expressed disappointment at checkout and the front desk staffer was not at all concerned. I can't believe this is a Marriott Renaissance. What a joke. For almost the same amount of money I could have stayed a few blocks away at the Park Lane and will do so in the future. Big thumbs down.

One of the few hotels in NYC that didn't have a bed bug report and indeed, it was clean. Very good location, friendly staff, good rooms.

The breakfast is expensive. Would like a proper kettle in the room. The hotel was not very cooperative regarding a late check-out (and wanted to charge approx. 50% of the room price for an addition of 3 hours)

Very, very clean. Comfortable beds. Reception and concierge staff were wonderful with suggestions for dining and clearing up a billing matter. Definitely will be staying here again.

Everything was wonderful. The location was great. And everyone was helpful

Very cool place No wifi without payment. Did not like that. In fact, disliked it a lot.

No free internet in room. Sucked ,

We enjoyed the upscale restaurant/lounge and the professionalism of the staff. The night ambience in the restaurant is perfect. We had a relaxing late night dessert and coffee after seeing a Broadway show and it was a perfect way to end the magical evening.

The room and bath was smaller than anticipated and difficult for four ladies getting ready.